Frequently Asked Questions
Q: What is VPN and how does OpenVPN work?
A:VPNs (Virtual Private Networks) are secure
"tunnels" running over the Internet that connect computers
in a secure manner such that the connected computers and applications
treats the VPN as if it were a LAN (local area network). VPN connections
uses strong encryption protocols that make it very difficult to
decode the encrypted traffic.
OpenVPN is a free and open source software
application that implements virtual private network (VPN) solutions
for creating very strong encrypted connections using industry
standard encryption algorithms such as symmetrical Blowfish and
AES encryption algorithms.
Q: How does OpenVPN anonymize and encrypt my internet traffic?
By routing your internet traffic through our OpenVPN servers, your whole internet traffic becomes anonymous and encrypted.As soon as you connect to one of our OpenVPN server your computer is assigned a new IP address which is owned by us, not your ISP. Then all of your Internet traffic is encrypted and is tunneled to our VPN server. Once there, it is decrypted and allowed to travel to its intended destination. Your local ISP will only see a single encrypted data stream between you and our VPN server. Your ISP can no longer monitor, log or control your Internet usage.
Q: What kind of encryption
are you using? Can it be cracked?
A:We are using 2048 bit OpenVPN, 2048 bit
SSH-2 (Secure Shell 2), and 2048 bit SSL/TLS respectively, network
and a tunneling protocols that allow data to be exchanged over a
secure channel between your PC and our server. They are based on
public-key cryptography to authenticate the remote computer and
provides improved security through Diffie-Hellman key exchange and
strong integrity checking via MACs. We are using AES-256 encryption
to protect the confidentiality of the data. The cipher was developed
by two Belgian cryptographers, Joan Daemen and Vincent Rijmen. The
algorithm has been analyzed extensively and is now used worldwide.
As of 2011, no attacks that attack the underlying cipher itself
have ever been found. As OpenVPN uses strong AES encryption, the
time needed to decrypt an encrypted traffic rises exponentially
as the length of the encryption key increases. If the traffic had
been encrypted with a 64-bit key, it would take around 12,000 computers
on average 60 years to crack a single traffic.
Q: Do you offer PPTP VPN?
A: No, we do not offer PPTP VPN because there are many known attacks on PPTP and it is less secure compared to OpenVPN. In addition, PPTP can be blocked easily by ISP's firewalls and Deep Packet Inspection devices in constrast to OpenVPN which is difficult to block since it can be configured to run on port 80 and 443.
Q: How do I subscribe for your OpenVPN service and how soon will my account be active?
A: We offer automatic account activation for most of our OpenVPN services and you can signup and connect instantly within minutes using a simple 3-step subscription system:
1. Create Account via our secure signup page at: https://www.anonyproz.com/member/signup.php
2. Download and install our easy-to-use and pre-configured OpenVPN client installer available at: http://www.anonyproz.com/openvpnclient.exe
3. Select your desired server and connect/switch between servers
Q: How do I connect to your OpenVPN servers? Do you provide a Client installer or OpenVPN config/certificates files?
A: Anonyproz offers a customized and pre-configured version of the open source OpenVPN client installer which allows you to connect easily to our servers in just 3 easy steps:- (1)Download, (2)Install and (3)Connect. There is no need for you to copy any files or configure anything! The customized and pre-configured OpenVPN client for Windows offers the following additional benefits:
1. Easy-to-use and pre-configured OpenVPN installer based on the open source.
2. Automatic reconnects after connection drops due to unstable network or OpenVPN server outrage
3. Automatic internet disconnect after connection drop to safeguard your privacy and prevent leaking your real IP
4. DNS leak proof
5. Hardened
To download the client installer, please go
to: http://www.anonyproz.com/openvpnclient.exe
In addition, we also provide our OpenVPN client config and certificates for non Windows users to be able to connect using third party clients such as Viscosity, Tunnelblick , etc. As a subscriber of Anonyproz, you will be able to download and use these config and certificates files under our setup page at: http://anonyproz.com/setup.html
Q: Can I unblock Facebook, Youtube, Twitter etc with your OpenVPN services?
A: Yes, you can unblock these sites easily with our OpenVPN services. All our servers are configured on port 80 and 443 so that you can bypass easily regardless of the ports being blocked by your ISP.
Q: Do you support P2P/Bittorrent applications?
A: Yes, we allow P2P/Bittorrent on some designated servers.Although we do not support illegal file sharing, we have P2P friendly offshore servers to serve your P2P needs.
Q: Will your OpenVPN services protect me from Malware and Phishing?
A: Yes, our VPN tunneling services is integrated with malware and phishing sites protection. What this means is that our OpenVPN system will detect and block all DNS requests to known malicious sites obtained from various user contributed sources such as malware and phishing sites as part of our service. This means that once connected to any of our OpenVPN server, any outgoing traffic to a known malicious site in our database will be blocked, thereby preventing the website from loading in your browser. Once connected to our servers, your default ISP DNS servers are automatically bypassed and you will be connected to the internet using our private DNS servers.
Please note that this added service is done
at the DNS level using all known and publicly available databases
of malware and phishing sites. Hence , Anonyproz does not guarantee
that this added service will identify all phishing and malware websites
and cannot be held responsible for any
effect or damages caused as a result of your reliance on this service
Q: How many servers and IP addresses will
I get? And where are they located?
A:At the moment
you will get access to 11 servers spread around the globe in different
continents. Once connected to any of these servers, you will get
a public static IP.Our servers are currently located in the USA
, UK , Malaysia , Panama, Romania, Luxembourg, Ukraine, Netherlands,Russia,Singapore
and Panama. However, in the future we will add more servers in other
continents.
Q: Do you provide remote assistance for setting up your OpenVPN client/other clients?
A: Yes we provide Live Remote Assistance to setup our OpenVPN on your system. Teamviewer application can be used for this purpose.
Q: Do you allow P2P and Bittorent and are there bandwidth/speed limitations?
A:
Yes we only permits legal P2P and file sharing on certain selected
P2P friendly servers that are marked “P2P” in the server
list in our pre-configured OpenVPN Client. These P2P friendly servers
include our secure and anonymous offshore servers. Please note that
it is strictly forbidden to use the non P2P servers for P2P file
sharing. In accordance with the Digital Millennium Copyright Act
(DMCA), we have adopted a policy to block any P2P traffic on the
DNS level on the affected servers.
Q: What is the speed of your servers?
Will the connection be slower?
A:We currently sustain a multitude
of servers with a bandwidth of 100 mbps to 1,000 mbps each. Most
of our servers are high-speed servers with an unshared and dedicated
bandwidth of 100 mbps to 1 gbps with plenty or unlimited traffic,
well capable to carry broadband traffic. If you are interested in
testing the speed of our servers from your location
before placing order, we do offer a static file download speed test.
To download a static file from your server of interest, please click
here
to go to our speed test page. Please note
that when connected to OpenVPN, the actual speed will be less than
the normal speed due to encryption and latency related issues. You
should generally expect up to 50% drop in speed when connected to
the OpenVPN server.
Q: Are there Bandwidth limits?
A:We do not have any bandwidth
limits. You are allowed to use as much bandwidth as you can. You
are also allowed to download 24/7, stream media or use VOIP without
any bandwidth limitations.
Q: Can I use your OpenVPN service
from any computer (Windows, MAC or Linux)?
A:Yes, in fact, you can.
Although our preconfigured Open source OpenVPN client GUI is currently
only available for the Windows operating systems, our OpenVPN system
supports MAC and Linux as well. In order to use the service with
MAC or Linux, you will need to connect through a third-party software
package such as Viscosity, Tunnelblick etc. Please find the installation
instructions and usage details in
the setup
page.
Q: Which
OpenVPN server should I use?
A:The best OpenVPN
server for you depends on where you are physically located.In order
to get best connection speeds, ensure that you are connected to
the closest OpenVPN server location of your choice. The nearer you
are to the OpenVPN server, the better the speed. You can significantly
improve your OpenVPN speed by connecting to the OpenVPN server which
is nearer to you. ie in the same country or close to your country.
Sometimes it may be necessary to switch to another server location
if you experience significant speed loss which can result from server
overload or network issues.
Q: What protocols and
data can I encrypt and anonymize with Anonyproz OpenVPN?
A:You can encrypt and anonymize all protocols
and data you can send through OpenVPN ; everything the TCP/IP protocol
can carry: HTTP, FTP, Gopher, SSL, SSH, Bit torrent, ED2K; as well
as browsers, FTP clients, P2P clients,
IRC, Instant Messengers, and servers of all sorts.
Q: Can I get a free trial?
A: Unfortunately, we do not offer free trial
accounts because free trial accounts are often abused due to the
fact that we allow anonymous payments and permit the usage of any
free e-mail accounts. This means that dishonest people could use
our network and resources and waste our bandwidth and traffic forever
by signing up again and again for ever new free trial accounts with
ever new free e-mail addresses. If you wish to try our services
first, we would recommend you to sign up initially for a one month
only. We also offer 48 hrs refund policy in case you are not satisfied.
However, we are very positive that you will be satisfied like hundreds
of our current subscribers.
We also offer speed test
of our servers before placing your orders. Just open a support ticket
and request for a speed test and specify which server location you
are intested in. We will provide you the server IP address so you
can perform a ping or traceroute test or we can give you a link
to download a test file of 100MB from the server. To request for
s speed test, please go to our
support center and open a ticket.
Q: How can I pay for your services?
A:We offer various payment options for your
convenience: PayPal, credit cards (American Express, Discover, Master
Card, Visa),Liberty Reserve, Perfect Money, UnionPay and Pecunix.
With Liberty Reserve, Pecunix and Perfect Money you have the possibilities
to pay truly anonymously. All our current payment options are available
on our order
page.
Q: Are there any additional fees?
A: No, there are no hidden costs or additional charges to any plan. Once you subscribe for our services, you will have full access to the service without any additional costs.
Q: Are there any long-term contracts?
A: There are no long-term contracts. If you subscribe and order with Paypal, you are automatically billed by PayPal on a monthly basis.You can view, edit or cancel your subscription on your PayPal page. There are no cancellation fees when you decide to cancel and you can cancel at anytime. Upon canceled, plans won't be charged at the next billing cycle and will be canceled immediately. In addition, you can renew or change/upgrade your account any time. Simply go to your member area and renew your account.
Q: How does the MoneyBack Guarantee work?
A: If you cancel your service
plan within 48 hrs of signing up you get a full refund provided
that you have not used more than 150MB of bandwidth. To request
for a refund, open a support ticket in our support
center within 48 hrs of your original order date.
Q: How secure is your payment transactions?
A: All payments on our website are handled
securely by third party payment processors. As always We DO NOT
collect any credit card or debit card information on our systems.
Our payments processors (Paypal, Liberty Reserve, Alertpay, CPS
etc) collects transactional information including critical customer's
details on their systems and after successful checkout, we will
then receive the subscriber payment information which we will then
use to setup the subscriber account.
Q: How do I verify your company credentials and confirm your authenticity?
A: Our company credentials and authenticity can be verified via COMODO IDAuthority third party trust assurance service at http://www.idauthority.com.
Q: I'm already a Anonyproz OpenVPN
Member. How can I extend my account?
A:Simply use our membercenter
and pay your pending invoice with your desired
payment method as usual.
Q: My question is not answered here.
Where can I get more answers?
A:Simply use our Knowledgebase
to find more answers to your questions or
send us email at service@anonyproz.com